Terms & Conditions

Last updated: 11 October 2026

These terms apply between Marius-Florin Poenaru trading as OwlApps ("OwlApps", "I", "me") and the business that subscribes ("you"). By starting a trial or paying for a subscription, you agree to them.

1. Business customers only

OwlApps apps are sold to businesses, not consumers. By signing up you confirm you are acting for a business.

2. The service

I provide access to a web app (such as Stockroom or MoveDesk) set up with your logo and colours, plus hosting, security updates, support and backups. A custom build is an app made for you to a written quote.

3. Free trial

Ready-made apps include a 14-day free trial. Nothing is charged during the trial. If you do not subscribe by the end of it, your account is closed and its data is permanently destroyed.

4. Fees and payment

• Ready-made app: £40 per month, paid monthly in advance by the payment method shown on your invoice. No VAT is charged while OwlApps is not VAT registered.
• Custom build: the setup fee and monthly fee in your written quote. The setup fee is payable as stated in the quote.
• If a payment is more than 14 days late, I may pause access until it is paid. Your data is not deleted while access is paused.
• I may change prices with at least 30 days’ notice by email. You can cancel before the change takes effect.

5. Cancelling and refunds

You can cancel at any time by email. The service continues to the end of the month you have paid for, then your account is closed.

If something is not right, please contact support first so I can fix it. If I cannot resolve it and you are still not satisfied, I will refund your last monthly payment and close your account.

I may end the service with 30 days’ notice, or straight away if you seriously break these terms.

6. Your data

• You own all data you put into your app.
• You can export it at any time in a common format (for example Excel or CSV).
• When your account is closed, your app and all data stored in it are permanently destroyed, including backups. Export anything you need before it closes.
• You are responsible for the accuracy of your data and for having the right to store it, including your own customers’ personal data.

7. Data processing

For personal data stored in your app, you are the controller and I am your processor under UK GDPR. I will:

• process it only to provide the service and on your instructions
• keep it confidential and secure
• use only the sub-processors named in the Privacy Policy, and tell you before adding new ones
• help you respond to requests from individuals and to any data breach
• tell you without undue delay if I become aware of a breach affecting your data
• delete or return it when the service ends

8. Backups

I take automatic backups of your app. A backup file is emailed to you every 30 days, or on another schedule you choose. Backups help recovery but are not a guarantee that no data will ever be lost, so keep the emailed copies safe.

9. Support and availability

Support is by email or WhatsApp, with a reply within 1 working day (Monday to Friday, excluding UK bank holidays). I aim to keep the apps available at all times, but do not guarantee uninterrupted service. Planned maintenance will be announced in advance where possible.

10. Acceptable use

You must not use the app for anything illegal, try to break or overload it, share logins outside your business, or resell it without my written agreement. You are responsible for your staff’s use of their logins.

11. Ownership

I own the app’s code, design and everything I build, except your data and your logo. You get a licence to use the app for your business while your subscription is active. For custom builds, any transfer of ownership of the code must be agreed in writing in the quote.

12. Liability

• Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.
• I am not liable for loss of profit, revenue, business or goodwill, or for any indirect loss.
• My total liability to you in any 12-month period is limited to the fees you paid me in that period.

13. Changes to these terms

I may update these terms. I will email you at least 30 days before any significant change takes effect.

14. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

15. Contact

hello@owlapps.co.uk · WhatsApp +44 7438 851303